Right to cancel
Returns and Complaints
In accordance with art. 27 and act from 30th May 2014 regard Law on protection of consumer rights (based on (Dz.U. z 2014r. poz. 827) the consumer has the right to withdraw from the distance agreement and refund of full delivery cost, except of costs regulated in art. 33 & art. 34 in Consumer Law. The consumer is required to submit an appropriate return declaration form in writing or by email within 14 days (fourteen) from the delivery date, and to maintain the deadline the consumer is obligated to send the form before the given expiry date.
Due to the nature of our products we do not accept "Try and Return" items. Please note, the Buyer is responsible for the return costs and has a Duty of Care to ensure the items are returned in good condition.
Full refund including the delivery cost (except of additional costs resulted in choice the type of delivery and different from the cheapeast costs offered by www.molinshop.com) will be processed within 14 days from the date when MolinShop was fully advised of decision to withdraw from the distance selling agreement. The full refund will be processed by the same payment method which originally was used by the customer, unless consumer agrees for a different type of method. The Buyer is responsible for the return costs.
All complaints in relation to purchase, order or Terms and Conditions should be addressed to MolinShop via email on firstname.lastname@example.org or in writing on ul.J.Kossaka 79, 20-358 Lublin, Poland. The Seller will issue the final response to the customer within 14 working days from the date of receiving the order. Refunds for successful complaints including cheapast shipping cost will be processed within 14 days from the date of issue the final response into the bank account or PayPal appointed by the Buyer. The Buyer is responsible for the return costs.